PAVEMENT VIEWS

AI initiatives fall into external (customer-facing) and internal (efficiency-driven).

Hiding Help docs behind a sign-in harms discovery, limits prospects, and doesn't deter competitors.

Pageviews can mislead about documentation quality. Focus on user experience for true insights.

Tech writers missed the UX bus, but it’s not too late—there’s still time to jump in, collaborate early, and make a real impact.

Success isn’t always planned. Embrace uncertainty, work hard, keep learning, and be ready when luck strikes. Life’s path isn’t always linear

Prepare for the "Why this company?" interview question by aligning your skills, research, and growth potential with company needs.

The post emphasizes showcasing impact over tasks in resumes, urging applicants to highlight their contributions and measurable achievements.

Way back in the early 2010s, I remember explaining my concept of a perfect Help site as a collection of documents in a bucket with no...

Technological tools enhance but don't replace fundamental writing skills, emphasizing the need for skilled writers despite advancements.

The article emphasizes the importance of meticulous preparation and attention to detail in the job application process for writers.

Exploring how GAI is set to revolutionize the role of product documenters, transform the landscape of documentation and user guides.

Discover how letting go and empowering others can unlock new opportunities for personal and professional growth."

As product documenters, it is our remit to solve customer queries without making them reach out to the support team. But figuring out...

Much of the documentation we churn out today is mostly aimed at procedures and troubleshooting

The technical writing or product documentation team must step in to add information about impacts, considerations, and gotchas.

The prominence of documentation is inversely proportional to the usability of the product.

Screenshots in software product documentation have always been a contentious issue – you either like them or you hate them.

Published authors, movie actors, sportspersons are professionals and perform on cue. So do accountants, HR executives, product managers, etc

Action is a default human behavior. When faced with a problem, our instinct is to get going on the solution.

I have written earlier about Measuring Effectiveness Through GAI-Driven Support Outcomes as a way to measure the performance of technical...