Vinay Payyapilly
The AI revolution in Product documentation: What to expect
Way back in the early 2010s, I remember explaining my concept of a perfect Help site as a collection of documents in a bucket with no...
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Vinay Payyapilly
Jul 222 min read
Writing in the age of AI: Why basic skills still matter
Technological tools enhance but don't replace fundamental writing skills, emphasizing the need for skilled writers despite advancements.
12 views0 comments
Vinay Payyapilly
Jun 32 min read
Support conversations informing documentation approaches
As product documenters, it is our remit to solve customer queries without making them reach out to the support team. But figuring out...
8 views0 comments
Vinay Payyapilly
May 132 min read
The New Frontier of AI-Enhanced Documentation
The technical writing or product documentation team must step in to add information about impacts, considerations, and gotchas.
20 views0 comments
Vinay Payyapilly
Mar 112 min read
The evolutionary journey of product documentation
Action is a default human behavior. When faced with a problem, our instinct is to get going on the solution.
9 views0 comments
Vinay Payyapilly
Apr 19, 20212 min read
Making documentation a key activity
A common complaint when two or more technical writers get together is how documentation is not given the importance it deserves by the...
30 views0 comments
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