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The AI revolution in Product documentation: What to expect
Way back in the early 2010s, I remember explaining my concept of a perfect Help site as a collection of documents in a bucket with no...
Vinay Payyapilly
Jul 28, 20242 min read
16 views
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Writing in the age of AI: Why basic skills still matter
Technological tools enhance but don't replace fundamental writing skills, emphasizing the need for skilled writers despite advancements.
Vinay Payyapilly
Jul 22, 20242 min read
15 views
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Support conversations informing documentation approaches
As product documenters, it is our remit to solve customer queries without making them reach out to the support team. But figuring out...
Vinay Payyapilly
Jun 3, 20242 min read
9 views
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The New Frontier of AI-Enhanced Documentation
The technical writing or product documentation team must step in to add information about impacts, considerations, and gotchas.
Vinay Payyapilly
May 13, 20242 min read
21 views
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The evolutionary journey of product documentation
Action is a default human behavior. When faced with a problem, our instinct is to get going on the solution.
Vinay Payyapilly
Mar 11, 20242 min read
11 views
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Making documentation a key activity
A common complaint when two or more technical writers get together is how documentation is not given the importance it deserves by the...
Vinay Payyapilly
Apr 19, 20212 min read
30 views
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