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Vinay Payyapilly
Jul 28, 20242 min read
The AI revolution in Product documentation: What to expect
Way back in the early 2010s, I remember explaining my concept of a perfect Help site as a collection of documents in a bucket with no...
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Vinay Payyapilly
Jun 3, 20242 min read
Support conversations informing documentation approaches
As product documenters, it is our remit to solve customer queries without making them reach out to the support team. But figuring out...
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Vinay Payyapilly
May 9, 20212 min read
Better documentation: Articles as band-aid
Have you ever had to scroll through a long table that tries to explain the columns in a report? There is a very easy way to solve that...
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